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Student and Family Support

The aim of this page is to highlight the support available to our families.
It's alright if you or your child doesn't feel okay. There are people who are ready to help...
Newport MIND

Newport MIND has put together this comprehensive list of information to help you through any questions you may have. Click below to download.




School Nurse Information

The School Nurse service is aimed at pupils, parents and carers across Newport. School Nurses are providing advice and support on a range of topics such as health, wellbeing, weight and substance misuse.  Support is available daily from 10am -2pm via the daily contact line.

TELEPHONE: 07500 124208 
FACEBOOK: @SchoolnursingABUHB
TWITTER: @SchoolUhb
WEB: ABS Health Board


CLICK TO GO DIRECTLY TO TALKINGZONE TalkingZone counselling service is for young people attending secondary schools in Newport. TalkingZone is providing counsellors who will work with any pupil wishing to talk about their personal problems, worries or concerns.  Talkzone staff are available daily. You can talk to them virtually using either text chat or video chat. Counselling is private and confidential. That means anything you tell the counsellor stays between you and the counsellor unless you say something that means you are being seriously harmed, or at risk of serious harm.
Day Hours Time
Monday 4 hours 2-6pm
Tuesday 4 hours 11-3pm
Wednesday 4 hours 11-3pm
Thursday 4 hours 5-9pm
Friday 4 hours 2-6pm


Newport MIND 'Write with You'

Newport Mind, through their ‘Changing Minds Project’, is offering an opportunity for your child to be involved in a new virtual scheme called ‘Write With You’. This is an email service that aims to help to bring young people together, who in this time of uncertainty with school being closed, might end up feeling a bit lonely or bored.

This scheme is open to any young people, aged 11-25, who are based in and around Newport and have access to an email account. Newport Mind’s 'Wellbeing Ambassadors' (young volunteers aged 14-25) will be the ones that will be replying to young people’s emails. In essence, this an online peer support scheme and all emails will be monitored by the Newport Mind staff.

If you feel that your child would benefit from this service, then please direct them to the attached referral form in order that that they can access this support.

Inclusion Enrichment Team

The Inclusion Enrichment Team in Newport are continuing to support children and young people and their families in these challenging times. They are available to provide advice to parents in their response to meeting the learning and wellbeing needs of children. The team recognises that the current school closures and the concerns around Coronavirus may increase the anxiety of children and families.

The Inclusion Enrichment Team Support Service has been created to offer support and guidance. In order to access this support please contact via email at:

Put IET Support in the subject line of your email and provide a telephone contact as well as a brief overview of the advice required. Please provide a convenient time to call and they will get back to you.

Alternatively, you can ring the Inclusion Enrichment Support Line: 01633 233696. This line is staffed on a rota basis Mon- Fri 9am -5pm. Advice and support will be provided by an Educational Psychologist or Teacher Advisor.

The sorts of things that they can help with:

  • Supporting children with additional learning needs during school closures
  • Supporting children’s mental health and wellbeing due to school closures
  • Signposting to other relevant services if deemed appropriate.

If you or your child needs emergency support you can contact:

Crisis Messenger
  • Provide free, 24/7 crisis support across the UK if you are experiencing a mental health crisis
  • If you need urgent help text YM to 85258
  • All texts are answered by trained volunteers, with support from experienced clinical supervisors
  • Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus.
  • Comforts, advises and protects children 24 hours a day and offers free confidential counselling.
  • Phone 0800 1111 (24 hours)
  • Chat 1-2-1 with a counsellor online
The Mix
  • Information, support and listening for people under 25
  • Phone 0808 808 4994 (24 hours)
  • Get support online
  • Confidential listening and support for anyone who needs it. (Adults included.)
  • Email
  • Phone 116 123 (24 hours)



For other ways to stay healthy and ideas for extra things to do please see our Health and Wellbeing page or our Twitter page SJHSwellbeing.